Service-as-a-Software · for B2B SaaS
Your Customer Success, run by AI and supervised by experts.
Our AI agents review every account, every day, and a person decides what matters. You get the result — which accounts are at risk and what to do about each — not another tool to manage.
Move from reacting to anticipating with your customers.
At-risk accounts you can't see.
Your key contact goes quiet, usage dips, tickets pile up — and you find out at the renewal call. You need the warning 30 days earlier.
Expansion left on the table.
The accounts ready to grow look the same as the rest in your CRM. The signals are there; nobody has time to read them.
Renewals catch you off-guard.
By the time you check the renewal date, the customer is 80% out the door. You need 90-day lead time, not 30.
What we do
Three agents working in production today. Each one watches a part of your accounts' lifecycle.
Retention monitoring
Sentinel
Catch churn before the renewal call
Every account scored daily against deterministic risk criteria, with a written narrative explaining why — and the recommended play.
- Risk score
- 78 / 100 — High
- Top signal
- Your key contact hasn't replied in 22 days
- What's happening
- Stopped replying after the last check-in call; product usage down 31%.
- Recommended play
- Have the account lead reach out to the key contact at the company — renewal is in 41 days.
How it works
Connect
Read-only access to HubSpot, Stripe, PostHog, and email activity from Gmail or Outlook (who emails whom and when, never the content). 30 minutes, once.
Monitor
Our agents score every account daily — risk, expansion signals, renewal lead time — with an explanation, not just a number.
Review
Our team reviews the output every week, throws out the noise, and decides what actually matters for your accounts.
Act
You get a ranked list, one recommended action per account, and a weekly report your CSMs can execute Monday morning.
What changes when nothing slips through.
10 days
First weekly report
from kickoff, not next quarter
+90
Days of renewal lead time
see it coming, not 30 days out
Every day
Every account reviewed
no signal left unread
1 action
Recommended per account
ready to run Monday morning
Why Nurtiq
We're not another tool. We're the Customer Success operations team your SaaS can't yet justify full-time — powered by our own AI agents.
Service, not software
You get the operational outcome — at-risk accounts, actions, a weekly report — not another dashboard to learn and maintain.
Our own AI, supervised by people
Our agents score every account daily against deterministic criteria; a person on the team reviews and decides before anything reaches your team.
Nothing slips through
We review every account in your portfolio, every day. No risk, expansion, or renewal signal goes unread — something impossible to sustain by hand.
A weekly report you can act on — or we fix it.
If your first month of reports doesn't surface accounts and actions your team finds useful, we'll rework the setup until it does. We're selling the outcome, not the software.
Questions, answered straight
How is this different from a CS tool like Vitally or Planhat?
Those are tools — you still need to staff a CS Ops team to use them. We bring the operations team and the tooling. You get the operational outcome — ranked at-risk accounts, one recommended action each, a weekly report — not another dashboard to learn.
How fast do we see results?
First weekly report within 10 days of signature, with your accounts ranked by risk and one recommended action each. And if your first month of reports doesn't surface accounts and actions your team finds useful, we rework the setup until it does.
Is there a human behind it, or is it all AI?
Both. Our AI agents score every account daily against deterministic criteria, but a person on our team reviews the output every week, throws out the noise, and decides what matters before anything reaches your team. You never get unsupervised output.
Do you replace our CSMs?
No. We run the operations layer so your CSMs spend their time with customers instead of digging through dashboards.
Do you just flag problems, or do you act on them too?
Both. Alongside a flagged account you get a ready-to-send email draft — written in your team's voice, referencing real conversations — and reviewed by a person before it reaches you. Your team stays in control: we never send anything on your behalf.
How do we see what's happening between reports?
You get a client portal: account health, risk signals, weekly reports and notifications, in English or Spanish, whenever you want to look. The difference from a CS tool is that you don't have to manage it for it to work — that part is on us.
What data do you need access to, and how do you protect it?
You connect your own tools from the portal — read-only OAuth access to your CRM (HubSpot), billing (Stripe), product analytics (PostHog), and email metadata (Gmail or Outlook). We never see your passwords, and you can revoke access at any time. By default we only read email metadata — sender, recipient, subject, timing — never the content; if you want drafts written in your voice, you can explicitly opt in to a limited window of sent emails, also revocable. We're an EU-based company, data is stored in EU regions (Supabase Frankfurt), and we sign a DPA before kickoff.
Is our data used to train AI models?
No. Our agents run on Anthropic's Claude API under terms that exclude training on customer data. Your data is used only to deliver the service to you — nothing else. The full list of subprocessors is in our privacy policy.
What happens to our data if we churn?
Full deletion within 30 days of contract end, or on request at any time. No retention beyond what's needed to deliver the service.
What if we use other tools — Pipedrive, Intercom, Mixpanel?
Today we work natively with HubSpot, Stripe, PostHog, and Gmail/Outlook. If your stack is different, tell us on the first call — when the fit is right, adding an integration is part of the conversation, not a dealbreaker.
How does pricing work?
We set it per client and per phase, based on the number of accounts, integrations, and goals. We work it out on the first call — no surprises.
Is there a minimum commitment or lock-in?
No long-term lock-in. We work in phases, and if it isn't working you walk away — with your data fully deleted within 30 days. We'd rather earn the renewal every month than write it into a contract.
What size company is this for?
B2B SaaS roughly €300k–€3M ARR — big enough to have retention at stake, too lean to staff a full CS Ops team.
How do we start?
A short call to check fit. Then you get access to your portal and connect your tools yourself — about 30 minutes, guided. First weekly report within 10 days.
See your at-risk accounts in 10 days.
Connect your stack, and we deliver your first weekly action plan within 10 days.